Thanks for shopping with wallspanels.com. contact wallspanels.com (service@wallspanels.com) so we can provide you the order’s tracking number.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 5-10 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

CountryEstimated Delivery TimeShipping CostCourier
USA15-25 Working DaysFree Shipping on all orderMason Shipping+Fedex/UPS
Total Delivery Time = Processing Time + Shipping Time(depending on your location), 20 – 35 working days

Shipping Location:

1. We only offer delivery on U.S.  excluding Colorado,Alaska, Hawaii, Puerto Rico,  Guam .

2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International transportation may be affected by other uncontrollable natural disasters, including typhoons, blizzards, etc. If your order is delayed, please contact us via email service@wallspanels.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Note: During public holidays, since courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately, this is beyond our control, we will do our best to improve this issue.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can’t be canceled once the parcel is shipped out.

About Tax

We will collect applicable sales tax on goods shipped to the states for which we determine we have a duty to collect sales tax. You are solely responsible for all sales taxes and other associated taxes.

If you have any questions please feel free to contact us:
Email: service@wallspanels.com

Phone: +1（347）9929593
Email: service@wallspanels.com
Address: 242 Woodstock Lane, Castle Pines, CO,80108, United States