Frequently asked questions from customers.

Within the United States (excluding Hawaii, Alaska, Puerto Rico and other remote islands), all products ordered on the website are free of charge.

Shipping Time
The time frame of order delivery is divided into two parts:

Processing time: 5-10 business days.
Shipping time: US: 15-25 business days.It will take a total of 35 working days to be delivered

First of all: after ordering on our website, you will receive the relevant order email.
Secondly, we will prepare your order, arrange shipping, and you will receive the relevant tracking number after the package is shipped.

Yes, we will email it to you.

Wallspanels generally sends out your orders within 5 business days. To cancel an order, please contact us via service@wallspanels.com as soon as possible and you will receive a full refund provided your order has not been shipped.
But if your order has been shipped, it shall be considered as a return by ‘customer error (buyer’s remorse)’ and our standard Return Policy is applicable on such orders. In addition to the 15% restocking fees, the return shipping fees are chargeable to your account. We will send you a return shipping label via service@wallspanels.com.

You will receive an order confirmation once your order has been successfully processed. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package. You may check the status of your order at any time by logging into your account and clicking on your ORDER.

We cooperate with ups and fedex, you can use the tracking number to check the shipping status on the ups or fedex website, if you encounter any problems, please contact us