If you encounter any problems, please feel free to contact us!

email:service@wallspanels.com

Guo Qiu Ping E-commerce Inc.
Adress:242 Woodstock Lane, Castle Pines, CO,80108, United States
Phone: +1(347)9929593

Get in touch

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    Within the United States (excluding Hawaii, Alaska, Puerto Rico and other remote islands), all products ordered on the website are free of charge.

    Shipping Time
    The time frame of order delivery is divided into two parts:

    Processing time: 5-10 business days.
    Shipping time: US: 15-25 business days.It will take a total of 35 working days to be delivered

    .

    First of all: after ordering on our website, you will receive the relevant order email.
    Secondly, we will prepare your order, arrange shipping, and you will receive the relevant tracking number after the package is shipped.

    Yes, we will email it to you.

    Wallspanels generally sends out your orders within 5 business days. To cancel an order, please contact us via service@wallspanels.com as soon as possible and you will receive a full refund provided your order has not been shipped.
    But if your order has been shipped, it shall be considered as a return by ‘customer error (buyer’s remorse)’ and our standard Return Policy is applicable on such orders. In addition to the 15% restocking fees, the return shipping fees are chargeable to your account. We will send you a return shipping label via service@wallspanels.com.

    Our customers’ satisfaction is our number one priority.

    Click to check Refund and Returns Policy

    You have 30 days to return your item from the date of purchase.

    Please note that customers will be responsible for shipping costs if the problem is not caused by the quality of product.